Sorry for the inconvenience. We will have the issue resolved quickly. The 217C50 is a customized battery made for the Olight brand only. The product description page clearly lists all the compatible models for this 217C50 battery.
Olight Seeker 2 (3000 lumens) and Seeker 3 (3500 lumens)
Olight Seeker 2 Pro (3200 lumens) and Seeker 3 Pro (4200 lumens)
Olight Warrior 3 (2300 lumens) and 3S
Olight Warrior X Pro (2250 lumens, 2100 lumens) and Warrior X 3
Olight Warrior Turbo (1100 lumens)
Olight Odin (2000 lumens) and Odin GL M (1500 lumens)
Olight Odin Turbo (330 lumens)
Olight Perun 2 (2500 lumens)
Olight Freyr
Can you tell us which model your flashlight is and how you charge the battery? You can send us an image showing the model if needed. If you have a compatible flashlight and the battery is defective, we can either provide you with a return label for a refund or replace the battery.
If the battery is good, but your flashlight is incompatible, you can ship the battery to the address below for a refund.
Lumen Tactical
12112 Anderson Mill Rd. Bldg 4
Austin, TX 78726Please include a copy of the receipt to expedite the process. If you no longer have the receipt, please include a copy of this email, so we know who sends the product. We recommend using a traceable shipping method (USPS with delivery confirmation, FedEx, or UPS) to keep a lookout for where the package is.