Lumen Tactical LLC

The NTP31 (NTP30) was originally designed to use the Gelion 39 refill.  Schneider has recently discontinued the Gelion 39 and replaced it with Gelion+. To a...

NItecore HC60 V2 is the upgrade for HC60. https://www.nitecorestore.com/Nitecore-HC60-v2-Headlamp-p/fl-nite-hc60v2.htm New Features (Why upgrading?) ...

Symptom: The light stops working  Follow the steps below to identify a defective tail cap issue. 1. Remove the tail cap 2. Wait for 5 seconds. Inst...

A common issue is a loose plate in the tail cap. I attached an image to show you how to tighten the plate. The instructions say to use a small screwdriver,...

If it is a brand new unit, check if the insulating disc has been removed prior to use.  Otherwise, follow the testing steps below 1. Remove the battery fr...

Which brand and type of battery are you using? If easier, you can send us a picture.  Please try the trouble shooting steps below: 1) Remove the po...

Unlocking the TM20K the first time can be a little tricky. To unlock it, one has to hold down the mode selection button while sliding the toggle switch from...

Issue: The top of the NL1416R battery becomes too hot to touch when the battery is being charged. Response:  We communicated with the factory regard...

We communicated with the factory regarding the NB20000's surface temperature. The engineers clarified that a surface temperature of 120F or slightly abo...

Below was written for NB10000. It also applies to Carbo 10000 and Carbo 20000. Q: The charging never finishes. The first indicator does not light up dur...